Sumanbai, 52, is a Sanjay Park slum resident and belongs to an economically challenged background. Her son remained uneducated due to the family's financial situation, and after the death of her husband, they had to make ends meet on the meager salary of her son. Talking about her situation, she said, “My husband was sick, and the doctor had advised him bedrest; we tried to save his life, but we were unable to do so. I was a cataract patient. It was quite difficult to take any medical treatment due to my poor financial condition. I felt helpless because I was suffering from cataract. I couldn’t manage even the daily household work, and I could not afford the expenses of cataract surgery. A few months ago, some people from CybageAsha came to Sanjay Park and did a survey and gave assurance that they will help me, and they did so! I got my surgery done, and I was provided good medical treatment. I can now see clearly, and I am able to carry on my normal daily duties.” She also said, “I thank CybageAsha for getting my cataract surgery done free of cost. They took care of everything. Even now they visit me to see my progress. CybageAsha believes in commitment. There had been many people who had come before CybageAsha saying that they would help me, but didn't. It was only CybageAsha who really took care. I would like to thank CybageAsha from the bottom of my heart.”

My name is Margabai Pandagle and I am 72 yrs old. I live in Kondhwa, Pune. I stay with my younger son and daughter-in-law. Four years ago, I lost my husband and elder son. My younger son is the only earning member of our family. He works as a delivery boy of gas cylinders. I was not able to support the family, as I could not see clearly with my left eye. One day a person from CybageAsha gave me a pamphlet that mentioned the free eye-camp organized in Kondhwa. I thought of going for an eye checkup, after all the camp was to be held in my community, and there was no need for me to travel. In the camp, I got my eyes examined, and the doctor prescribed cataract surgery for my left eye. I was dependent on my family for financial support, and so was worried about the cataract surgery. I consulted a CybageAsha representative and was happy to know that the surgery would be free of cost, and all the expenses would be taken care of by CybageAsha. The cataract surgery took place at the Desai Hospital in Pune itself. After a successful surgery, now I can see clearly with my eyes, and now I can help my family in their daily household work. I am thankful to CybageAsha for their support.

My name is Dilipbhai Pandit and I am 54 years old and I live near the police line, Sardarnagar. I recently came to know about “Mukhyamantri Amrutam Yojana’, also known as MAACARD. I wanted to make a “Maa-Card” for health benefits and Income Certificate. One of the beneficiaries of the Panah Foundation told me to visit Cybage supported Nagrik Sewa Kendra as I was unaware of the process for these documents. I visited the center and explained my problem. They provided me information and guidance and supported me throughout the form filling process. In the next few days, I got both the documents. I was so satisfied with the support that I brought sweets for the team members to show my love and happiness to them. I am very thankful for the support and guidance provided by the Panah Foundation. The team gave me proper information and explained the whole process very accurately. I will keep visiting “Nagrik Sewa Kendra” whenever I need to create any documents further.

CybageAsha is supporting the Panah Foundation to run the “Nagrik Sewa Kendra” in Sarniya Vas Community to provide information, guidance, and support to them so that they can get the government documents, services, and schemes done without any hassles. I am Sarniya jejiben and I am 42 years old and I live with my family in the Sarniya Vas community. I came to know about Panah’s work through the Panah Foundation’s community visits. I visited Cybage’s “Nagrik Sewa Kendra” and inquired for a Ration card. I wanted to get ration for my family from the government under this scheme. The Panah team provided correct information and guidance regarding the process and within a week I got a ration card. After I got the ration card, I was able to get benefits from the scheme and able to support my family. I am happy that the Panah Foundation helped me to get benefits from such government schemes.

Panah Foundation is operating a “Nagrik Sewa Kendra” in the Sarniya Vas community supported by CybageAsha to provide Information, guidance, and support to avail government documents, schemes, and services. My name is Sarniya Anwar and I am 25 years old and I live in Sarniya Vas, Indira Bridge. I have shifted from my village to Ahmedabad to work over here. I did not have some necessary documents such Aadhar Card, Pan Card, etc. First, I contacted different agents and paid 400-500 rupees to each agent to get my work done. But, no one guided or helped me properly to complete my work. Then one of the beneficiaries of the Panah Foundation from the community advised me to visit Cybage that has a tie-up with the “ Nagrik Sewa Kendra” center. I visited the center and explained my problem. Panah’s center coordinator guided and supported me by filling forms, booking an appointment for the documents. In a few days, I got my Aadhar card. I was really happy when I got my Aadhar card and I also became aware that an Aadhar card can help me to get benefits from the government schemes.

CybageAsha is supporting the Panah foundation to run the “Nagrik Sewa Kendra '' in Sarniya Vas Community to provide information, guidance, and support to get the government documents, services, and schemes. I am Vijay Sharma, 21 years old and I’m pursuing my degree. I wanted to apply for a driving license, but I didn’t know about the process. During community visits, I came to know about Cybage that supports “Nagrik Sewa Kendra”. I visited the center and got information about the documents and process from the Center Coordinator. They filled my form and booked an appointment. Then I visited RTO and gave a driving test and I got my license in a few days. I am very happy and satisfied form Panah’s support and thankful to CybageAsha. I will contact Nagrik Sewa Kendra, whenever I need to get any document related guidance.

I am Jalaben Saraniya and I live with my family in Saraniya Vas Community. My husband and I are daily wagers and earn 200 to 300 rupees per day. I recently came to know about the Mukhyamantri Amrutam Yojana and wanted to create a Maa-Card for my family. Before reaching out to Nagrik Sewa Kendra, I met many people, but I didn’t get proper Information, guidance, and support. Panah’s community leader came to know about my problem and told me to visit Cyabge which supported “Nagrik Sewa Kendra”. I visited the center with my husband and the Center coordinator explained the process and asked for the relevant documents. I submitted the required documents and within a few days, I got a MAA-CARD for my family. We are so happy with the support I got throughout the process. Panah helped us in a very proper way, and within two visits I got my document.

I am Saraniya Minaben, resident of Saraniya Vas Community. I work on a daily wage basis and was not aware of the government schemes and which documents are necessary to get any benefits. I got to know about the help center from my neighbor. I visited Nagrik Seva Kendra and they asked me my requirements and how they could help me, they told me about the Widow Support Scheme (Vidhya Sahay Yojana), and I applied for the same. Now, due to their help, I will get money directly into my account. I thank the whole team for their guidance. Because of them, I am able to get my rights and avail government schemes. Apart from this, they also helped me to get basic documents and helped me open a bank account as well.

My name is Malaben Laxmanbhai Sarniya and I am a resident of Saraniya Vas Community, I didn’t have any documents, and I was not aware of the government schemes as well. Because of this lack of awareness, I was not able to get any type of benefits from government schemes. When I heard about this help center which is run by Panah Foundation and supported by CybageAsha, I immediately went ahead and visited them. I thank them for their support as because of them only I could avail the benefit of the Widow Support Scheme (Vidhva Sahay Yojana) and with this now I can support my family. I also got the basic documents done like Ration Card, Aadhar Card and Pan Card.

My name is Kamlaben Saraniya from Saraniya community, Ahemadabad. I am 49 years old, and i am a daily wage earner. with the help of panahs on filed coordinator who provided me information, guidance, and support I was able to get. I was able to get various documents, such as a ration card, and opened up a bank account as well. I also enrolled myself in an adult literacy project which is also supported by Cybage and run by Panah Foundation. Through this project, I learned to write my name and to do my signature. When I needed to make a pan card I approached 'Nagrik Sewa Kendra' Support by CybageAsha. to create a pan card you need to do a signature for it. I used my learning of the Adult Literacy classes and did my signature for the first time on the document. I was so happy that the knowledge and learning that I gained through the classes helped me to get the document.